Refund Policy

By shopping with us, you agree to all of the following conditions:

HOW CAN I RETURN AN ORDER?
If you are not satisfied with your purchase and wish to return an item, please contact us at info@einnovashop.com indicating the order number and the reason for your return. Please note that you have a period of 14 days from receipt of your order to make the return, after this time, the return of your product will not be accepted.
(According to art. 44 of Law 7/1996 of January 15, 1996, on the Spanish regulation of retail trade, as amended by Law 47/2002 of December 19, 2002,).

If you decide to return an order, you will be responsible for the shipping costs.

Our customer service team will review the return request and send additional instructions if the return is approved. Returned items must be in their original packaging, including accessories, manuals and documentation. Returned items must be unused, in the same condition in which we sent them to you and in their original packaging. Stains, folded cards, broken seals or torn plastic sheets will not be accepted. If the condition of the returned product is not acceptable, we reserve the right not to return or exchange it. Products that have been personalized cannot be returned or exchanged.

Items that cannot be returned are those purchased through retailers, products purchased incorrectly and products damaged due to mishandling by customers. Einnovashop reserves the right to refuse any return.

WHAT DO I DO IF THE PRODUCT RECEIVED IS DAMAGED OR INCORRECT?
Contact our customer service team via email at info@einnovashop.com to initiate the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the product to be returned (if applicable)
Complete shipping address
Telephone number
In some cases, you may be asked to include a video or photo of the defective product as proof of purchase to enable us to refund or replace the product.

HOW LONG DOES THIS PROCESS TAKE?
Returns can take up to 20 business days to process from the day we receive the return. We will send you an email to confirm that your return has been processed. For returned items, a full refund will be credited for the returned products. For non-defective items, the refund excludes all shipping and handling charges .....

WHEN WILL I RECEIVE MY VOUCHER?
All refunds will be credited with a voucher for the same amount of the order to be returned.
Once we receive your order, our quality team will check it to make sure it is in its original condition.
After this process, you will receive an email with the voucher.

This voucher will be valid for 12 months.

HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to change the details of an order or cancel it within 12 hours of purchase. To do so, please access our customer service center and create an inquiry by providing the requested information. Select the type of inquiry that best suits your case so that our agents can respond to you as soon as possible.

Please note that after 12 hours, our products are already packed and ready for shipment, so we will not be able to modify the details of your order.

Email: info@einnovashop.com

14 días devoluciones

Pago a la entrega

Garantía 2 años

Entregas 24/48 horas